After-sales service,
done right
SaaS Techify is an after-sales service management platform built for Indian OEM and consumer brands. We help brands, service centers, and technicians work from one system — from the moment a customer raises a ticket to the moment it's resolved.
Indian OEM brands
Built for
6 user types
Roles supported
Ticket → Resolution
Core workflow
SLA-driven
Always on
After-sales support shouldn't run on spreadsheets and phone calls
Indian OEM and consumer brands manage service through scattered tools — WhatsApp groups for technicians, spreadsheets for inventory, and phone calls for customer updates. Tickets get lost, SLAs slip, and brands lose visibility into what's actually happening at their service centers.
SaaS Techify brings every part of that workflow — ticket creation, technician dispatch, spare parts, warranty, and customer communication — into a single multi-tenant platform that brands can onboard in a day.
What the platform covers
- Ticket lifecycle management with SLA-based escalation
- Multi-tenant architecture — one platform, many brands
- Warranty QR sticker generation and activation tracking
- Spare parts inventory across service centers
- Technician dispatch and field service tracking
- Wallet & payout support for service center settlements
- Real-time analytics and audit logging
- Customer self-service portal for ticket tracking
Principles behind the product
Customer-first service
Every feature starts with one question: does this help a customer get their product fixed faster? From ticket creation to warranty activation, we design for clarity over complexity.
Reliability you can audit
SLA tracking, audit logs, and role-based access aren't afterthoughts — they're built into the core so brands can trust what's happening across every service center and technician.
Built with brands, not just for them
We work closely with Indian OEM and consumer brands to shape the roadmap — multi-tenant architecture, wallet payouts, and warranty stickers all came from real operational needs.
Simple enough to onboard in a day
Six roles, one platform — admin, brand manager, support, customer, technician, and service center each get an experience built for their job, not a generic dashboard.
Ready to bring your after-sales service into one platform?
Start a free trial — no card required. Our team will help you onboard your brand, service centers, and technicians.